PRIVACY POLICY

Brian Yates (Interiors) Ltd are committed to ensuring all data is stored securely and operates in accordance with the General Data Protection Framework - May 2018.

PRIVACY POLICY

In the course of our dealings with our suppliers, customers and associated organisations, we will collect and process data, which contains personal information about you. We will only collect this information in order to provide you with the instructions/goods/services requested and to support our ongoing relationship with you.

Our Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

In this policy, references to we, us or our will refer to Brian Yates (Interiors) Ltd. References to you mean the person or the organisation whose personal information as defined by the Information Commissioner's Office (ICO) we collect and process.

Brian Yates (Interiors) Ltd are a limited company registered in England (company number: 1505929), whose registered office is 30 Cove Road, Silverdale, Lancashire LA5 0SQ.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website, and website owners. Furthermore, the way our website processes, stores and protects user data and information will also be detailed within this policy.

We are committed to protecting your privacy. We will only use your personal information in accordance with the General Data Protection Regulation 2018 (GDPR) and other applicable laws and regulations that relate to data protection and policy.

WHAT INFORMATION DO WE COLLECT?

The information below is referred to in this Privacy Policy as personal information:

  • Name
  • Email
  • Telephone number
  • Address
  • Credit referencing 
  • Products/service you have supplied to us, or purchased from us

THE PERSONAL DATA WE COLLECT FROM YOU MAY INCLUDE:

Any personal detail you submit in manual or digital format, such as name, address, telephone numbers and email addresses. We only collect information that is required to carry out our business relationship successfully.

If you provide us with information about another person e.g. for delivery purposes, you must do so with their express consent and in the knowledge that they are fully aware of the ways in which we use their personal information, as set out in this privacy policy. We will only collect and store the information for the intended purpose.

PAYMENT DETAILS

All payments are processed and verified and secured by Worldpay® who operates under the framework of GDPR. Details of which can be found in their terms and conditions in clause 17 (data) and clause 19.4 (terms & conditions).

We never store payment details on online and all documents are stored within the Framework of the GDPR.

What we do with your information?

Any and all data collected by us will be used in accordance to GDPR laws and any other applicable privacy laws. We will hold this data for the duration of the relationship with us. The information collected will be used:

  • To process applications for trade accounts.
  • To process orders.
  • To maintain records.
  • To provide /obtain pre and after sales service.
  • To comply with legal requirements.
  • To contact you with legitimate purposes, as defined by the ICO.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may give the necessary information to another organisation for the purpose of supplying/delivering products or services which have been ordered or requested.

Information we hold on occasions may be accessible to external organisations that we use solely for internal purposes, these include IT Support or any other organisation that provides a legitimate service to us. Only organisations that support and assist Brian Yates (Interiors) Ltd with our day to day activities will have monitored access to any data stores.

We do not share information with any organisation, unless legally required to do so.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

DATA SECURITY

The data we hold is for legitimate business reasons only and is stored securely in accordance with the GDPR framework. This applies to both online data and physical documentation.

YOUR RIGHTS

You are within your rights to request to view any personal information we hold on you. We may exercise our right to charge a small fee for this service.

Once your request is received in writing we will confirm your identity and will get back to you with the information requested within 30 days.

You have the right to unsubscribe to any and all marketing material (in the form of email communications and direct mail campaigns) by choosing the opt-out selection within the footer of all our electronic marketing communications. Alternatively, you can contact our customer service team by phone and request to be removed.

HOW TO CONTACT US

Head Office: +44(0)1524 35035
Email: sales@brian-yates.co.uk

Brian Yates (Interiors) Ltd
Lansil Way
Caton Road
Lancaster LA1 3QY


POLICY CHANGES

If this Privacy Policy should change, the updated version will be posted on our website. So you are always aware and up to date on our policies, what information we collect how we use it, who we share it with and why we do so. The updated Privacy Policy will be seen to be in effect from the moment it’s posted on our website.

WEBSITE PRIVACY POLICY

This privacy policy sets out how we use and protects any information that you give Brian Yates (Interiors) Ltd when you visit our website.

Brian Yates (Interiors) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website; you can be assured that it will only be used in accordance with this privacy statement.

Brian Yates (Interiors) Ltd may make changes from time to time by updating the content of our website and you should check when you use our website you are happy with such updates.

By visiting the website you are confirming that you accept the terms of our privacy policy as described and consent to our using your information immediately.

WHAT WE COLLECT?

We may collect the following information:

  • Name, company name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, postal address and phone number.
  • Other information relevant to customer communication, including newsletter subscription.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Internal record keeping.

We never pass this information to a third party, unless we are legally required to do so.

SECURITY

We are committed to ensuring that your information is secure and operates under the framework of GDPR May 2018. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie will seek permission to store the data you enter into the website. Once you agree, this data is collected as you navigate through the site and this information allows us to recognise who you are and how you use this website. Cookies help analyse web traffic or lets us know which page(s) you visit on the website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest; you should note that we do not have any control over those websites; therefore, we cannot be responsible for the protection and privacy of any data you may provide to them. Such sites are not governed by this privacy statement.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR May 2018. A small fee will be payable. To obtain a copy write to Brian Yates (Interiors) Ltd, Lansil Way, Caton Road, LA1 3QY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Every effort is made to keep the website up and running smoothly. However, Brian Yates (Interiors) Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

POLICY CHANGES

If this Privacy Policy should change, the updated version will be posted HERE so you are always aware and up to date on our policies, what information we collect how we use it, who we share it with and why we do so. The updated Privacy Policy will be seen to be in effect from the moment it’s posted on our website.